Terms of Service

1. Acceptance of Terms

By accessing or using Nextask ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Platform. Nextask reserves the right to update these terms at any time. Continued use of the Platform following any changes constitutes acceptance of the revised terms.

2. Description of Service

Nextask is an online marketplace that connects homeowners ("Customers") with local renovation contractors and service providers ("Workers") in Metro Vancouver, British Columbia. Nextask acts solely as a platform facilitator and is not a party to any agreement between Customers and Workers. Nextask does not employ, endorse, or guarantee the work of any Worker or Contractor listed on the Platform.

3. User Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use this Platform. By registering or submitting information, you represent that all information you provide is accurate, current, and complete.

4. Customer Responsibilities

• Customers are responsible for providing accurate and truthful task descriptions.
• Customers must ensure that any contact information shared is legitimate and belongs to them.
• Customers agree not to post fraudulent, illegal, or misleading tasks.
• Customers agree to deal directly and honestly with any Workers who contact them.

5. Worker / Contractor Responsibilities

• Workers are responsible for ensuring they hold all required licenses, permits, and insurance to perform the services they offer.
• Workers agree that unlocking contact information does not guarantee a job and is non-refundable except as described in Section 8.
• Workers must not use contact information for any purpose other than responding to the specific task listed.
• Workers must not solicit, spam, or harass Customers.
• Contractors listed in the directory represent that their business information is accurate and up to date.

6. Prohibited Conduct

Users must not:

• Post false, misleading, or fraudulent content.
• Scrape, harvest, or misuse data from the Platform.
• Circumvent any payment or access-control mechanisms.
• Attempt to gain unauthorized access to the Platform or other users' data.
• Use the Platform for any illegal purpose or in violation of any applicable law.
• Post content that is defamatory, obscene, abusive, or infringes third-party rights.

Violations may result in immediate account suspension and permanent ban, and may be reported to relevant authorities.

7. Payments & Fees

Nextask charges Workers a fee to unlock Customer contact information. Contractor directory listings are available on a subscription basis. All fees are in Canadian Dollars (CAD) and are subject to applicable taxes. Payments are processed securely through Stripe. Nextask is not responsible for any payment disputes between Customers and Workers regarding the actual services performed.

8. Refund Policy

Unlock fees are generally non-refundable once contact information has been revealed. Refunds may be considered at Nextask's sole discretion in cases of verified fraud or platform error. Contractor subscription fees are non-refundable once the listing has been activated. To request a refund, contact support@nextask.com within 48 hours of the transaction.

9. Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. Nextask does not warrant that the Platform will be error-free, uninterrupted, or free of viruses or harmful components. Nextask does not verify the credentials, licenses, insurance, or quality of work of any Contractor or Worker listed on the Platform. Customers engage Workers entirely at their own risk.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Nextask and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to damages resulting from transactions between Customers and Workers, property damage, personal injury, or loss of income. In no event shall Nextask's total liability exceed the amount you paid to Nextask in the 30 days preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nextask and its operators from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your use of the Platform, your violation of these Terms, or any dispute between you and another user.

12. Intellectual Property

All content on the Platform (excluding user-submitted content) including logos, text, graphics, and software is the property of Nextask and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

14. Termination

Nextask reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to the Platform or its users.

15. Contact

For questions about these Terms of Service, contact us at:
support@nextask.com